MerryMemory — Terms, Shipping, Returns & Refunds
Last updated: October 2026
Welcome to MerryMemory. These Terms & Conditions apply to all purchases made through merrymemory.shop.
By accessing our website or placing an order with MerryMemory, you agree to the terms outlined below.
Throughout these terms, “MerryMemory”, “we”, “us” and “our” refer to the operator of the MerryMemory online store.
1. Orders
By placing an order with MerryMemory, you confirm that all information you provide, including your name, email address, delivery address and payment information, is accurate and complete.
Once your order has been successfully placed, an order confirmation will be sent to the email address provided during checkout.
We reserve the right to cancel or refuse an order where reasonably necessary, including in circumstances involving:
- suspected fraud or unauthorised transactions;
- payment issues;
- incorrect pricing or website errors;
- product unavailability; or
- incorrect or incomplete customer information.
If we cancel an order after payment has been received, the applicable amount paid will be refunded.
2. Order Cancellations & Changes
Customers may request to cancel or modify an order within 24 hours of placing the order.
Cancellation or modification requests must be sent to shopmerrymemory@gmail.com as soon as possible and should include your order number.
While we will make reasonable efforts to accommodate requests received within this period, an order may already have entered fulfilment. Once an order has been processed or dispatched, we may no longer be able to cancel or modify it.
After the 24-hour cancellation period, change-of-mind cancellations are generally not accepted.
This does not affect any rights you may have under Australian Consumer Law.
3. Pricing & Payment
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise stated.
Any applicable shipping costs will be displayed at checkout before payment is completed.
Prices, promotions and discounts may change at any time. Unless otherwise stated, promotions and discount codes cannot be applied retrospectively to an order that has already been placed.
We reserve the right to correct genuine pricing, product or listing errors.
4. Shipping & Delivery
MerryMemory currently ships within Australia only.
Customers should allow up to 2 weeks from the date of ordering for delivery.
Our products may be dispatched using third-party fulfilment and logistics providers and may be shipped from an overseas fulfilment location.
Delivery timeframes are estimates unless we expressly state that delivery by a particular date is guaranteed.
Delivery may occasionally be affected by circumstances outside our reasonable control, including:
- postal or courier delays;
- customs or international logistics delays;
- severe weather;
- public holidays;
- peak seasonal demand;
- incorrect delivery information; or
- other transport and logistics disruptions.
Customers are responsible for providing a complete and accurate delivery address.
If incorrect or incomplete information is supplied, delivery may be delayed or unsuccessful. Additional costs associated with resending an order due to an incorrect address supplied by the customer may be the customer's responsibility where permitted by law.
5. Christmas & Seasonal Delivery
MerryMemory is a seasonal product, and customers are strongly encouraged to place orders as early as possible during the Christmas period.
Our standard delivery timeframe is up to 2 weeks from the date of ordering.
Delivery before Christmas is not guaranteed unless MerryMemory expressly provides a specific Christmas delivery guarantee at the time of purchase.
Customers are responsible for considering our advertised delivery timeframe before placing an order.
If an order arrives after Christmas, or after the date on which a customer personally intended to use or gift the product, this alone does not make the order eligible for a refund, return, cancellation, exchange or store credit.
An order cannot be cancelled or refunded solely because:
- it may not arrive before Christmas;
- it arrives after Christmas;
- the customer ordered too close to Christmas;
- the customer no longer requires the product because Christmas has passed; or
- it arrives later than the customer's personally preferred date.
Where an order has already been processed or dispatched, it cannot be cancelled solely because the customer believes it may not arrive before Christmas.
Customers ordering during November and December should allow additional time for possible seasonal courier and logistics delays.
Nothing in this section excludes or limits rights that cannot legally be excluded under Australian Consumer Law, including where MerryMemory has expressly guaranteed delivery by a particular date or where applicable law otherwise provides the customer with a remedy.
6. Change-of-Mind Returns
Please choose carefully before purchasing.
MerryMemory does not accept returns, exchanges or refunds for change of mind.
This includes circumstances where a customer:
- no longer wants or needs the product;
- ordered the wrong product;
- changes their mind after purchasing;
- finds a similar or cheaper product elsewhere;
- purchases the product accidentally;
- no longer requires the product as a gift; or
- receives the product after the occasion for which they intended to use it, subject to any rights that cannot legally be excluded.
This policy does not affect your rights where a product is faulty, damaged, incorrectly supplied, materially different from its description or otherwise fails to satisfy an applicable consumer guarantee.
7. Damaged, Faulty or Incorrect Products
If your MerryMemory product arrives damaged, faulty or incorrect, please contact us as soon as possible at:
We recommend contacting us within 7 days of delivery so that we can investigate and resolve the issue promptly.
When contacting us, please provide:
- your order number;
- a description of the problem; and
- clear photographs or video showing the issue where reasonably possible.
We may request additional information reasonably necessary to determine the nature of the issue.
The 7-day reporting request does not remove or limit any rights you may have under Australian Consumer Law.
Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and nature of the failure.
8. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
Nothing contained in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified.
Consumer guarantees may continue for a reasonable period having regard to factors including the nature, price and expected lifespan of the product.
MerryMemory does not provide an additional voluntary warranty beyond any rights or remedies that apply under Australian Consumer Law.
9. Product Images & Descriptions
We make reasonable efforts to ensure that product photographs, videos, descriptions, dimensions, specifications and other information displayed on our website accurately represent our products.
However, slight variations may occur due to factors including:
- screen and display settings;
- lighting and photography;
- manufacturing variations;
- software or device differences; and
- minor changes between production batches.
Minor variations that do not materially affect the product's functionality or overall character may occur.
Nothing in this section limits your rights where a product is materially different from its description or otherwise fails to meet an applicable consumer guarantee.
10. Photos, Videos & Customer Content
MerryMemory products allow customers to display their own photos and/or videos.
MerryMemory does not store the photos or videos customers transfer to or use with their MerryMemory product.
Customers are responsible for ensuring they have the necessary rights and permissions to use any photographs, videos or other content they choose to display.
Customers should maintain their own backup copies of important photos and videos.
MerryMemory products should not be relied upon as the sole storage location for important or irreplaceable digital content.
MerryMemory is not responsible for the loss of customer photos, videos or other digital content caused by deletion, device failure, misuse, corruption or other circumstances outside our reasonable control, except where liability cannot legally be excluded.
11. Product Use & Compatibility
Customers are responsible for using MerryMemory products in accordance with any instructions provided with the product or displayed on our website.
Where use of the product requires a compatible device, connection, file type, software or other technical requirement, customers are responsible for ensuring they meet any requirements clearly disclosed before purchase.
MerryMemory is not responsible for damage resulting from misuse, improper handling, unauthorised modification or failure to follow supplied instructions, except where liability cannot legally be excluded.
12. Intellectual Property
Unless otherwise stated, the MerryMemory name, branding, website content, original photographs, graphics, written material, advertising materials and other original content displayed on merrymemory.shop are owned by or licensed to the operator of MerryMemory.
Our content may not be copied, reproduced, distributed, republished or used commercially without permission except where permitted by law.
Customers retain ownership of their own photographs, videos and other content used with their MerryMemory product.
13. Promotions, Bundles & Discount Codes
From time to time, MerryMemory may offer discounts, bundles, promotional pricing or discount codes.
Unless otherwise stated:
- discount codes cannot be combined;
- only one discount code may be used per order;
- promotions cannot be applied retrospectively;
- promotional offers may have an expiry date;
- bundle discounts apply only to qualifying products and quantities; and
- promotions may be changed or withdrawn before an order is placed.
Where a valid order has already been placed using a promotion, the order will not be affected merely because the promotion subsequently ends.
14. Website Availability
We aim to keep merrymemory.shop available, accurate and secure.
However, uninterrupted access to the website cannot be guaranteed.
We may modify, update or temporarily suspend parts of the website where reasonably necessary for maintenance, security, technical issues, product updates or improvements.
15. Limitation of Liability
To the maximum extent permitted by law, MerryMemory is not responsible for loss or damage resulting from:
- misuse of a product;
- failure to follow supplied instructions;
- unauthorised modifications;
- customer-provided incorrect information;
- loss of customer-created digital content; or
- circumstances outside our reasonable control.
Nothing in these terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy where doing so would be prohibited by Australian law.
16. Third-Party Services
Our website, payment processing, order fulfilment, shipping and other aspects of our service may rely on third-party service providers.
The availability or operation of third-party services may occasionally be outside our direct control.
Nothing in this section limits any responsibility MerryMemory has to customers under applicable Australian law.
17. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, products, website, policies or applicable laws.
The terms applying to an order will generally be those published on our website at the time the order was placed, subject to any rights or obligations imposed by law.
The most recent version of these terms will be published on merrymemory.shop.
18. Governing Law
These Terms & Conditions are governed by the laws applicable in Australia and, where relevant, the Australian state or territory whose laws apply to the transaction.
Nothing in these terms restricts any rights or remedies available to consumers under applicable Australian law.
19. Contact Us
For questions regarding orders, cancellations, shipping, damaged or faulty products, refunds or these Terms & Conditions, please contact:
MerryMemory
Email: shopmerrymemory@gmail.com
Website: merrymemory.shop
For enquiries regarding an existing purchase, please include your order number so we can assist you as efficiently as possible.